FAQ

1. Where do you ship to?

We currently ship to Australia. International shipping is not available at this time.

2. How long will it take to receive my order?

Order Processing Time: 1–2 business days (Monday–Friday)
Transit Time: 7–8 business days after dispatch

Please note that shipping times may vary slightly during peak periods or due to courier delays.

3. Do you offer free shipping?

Yes! We offer 100% free shipping on all orders within Australia. There is no minimum purchase required.

4. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our Track Your Order page to view the delivery status of your package.

5. Can I return my order?

Yes, you can return your order within 30 days of receiving it, as long as the item is unused, in original condition, and in the original packaging. Please visit our Return & Refund Policy for more information.

6. What if my item is damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@vanessamuse.com with photographic evidence. We will arrange a replacement at no extra cost.

7. Can I cancel my order after placing it?

Unfortunately, once an order is placed, it cannot be canceled. Please double-check your cart and shipping details before confirming your purchase.

8. Do you offer exchanges?

We do not offer direct exchanges. If you need a different item, you may return your order (if eligible) and place a new one.

9. How do I contact customer support?

Contact Information:

Business Name: Vanessa Muse
Email: support@vanessamuse.com
Phone (US): +61 480008190

Customer Support Hours: Monday to Sunday: 09:00 AM – 5:00 PM (AEST)
We aim to respond to all emails within 1–2 hours.